Frequently Asked

  • Our Main Reception hours are as follows:

    Monday: 9:30 am - 4:00 pm
    Tuesday: 9:30 am - 5:30 pm
    Wednesday: 10:00 am - 5:00 pm
    Thursday: 9:30 am - 8:00 pm
    Friday: 10:00 am - 5:00 pm
    Saturday: 9:00 am - 3:00 pm

    Please note that our Main entrance is located on the side of the building along Wingara Ave. If you need to access HUB before or after reception hours, please use the door facing the park in Centreway Square.

  • Yes, we do offer shipping and delivery services! Click here to view our shipping and delivery guidelines.

  • We accept the following payment methods:

    1. Credit/debit cards (Visa, Mastercard, American Express)

    2. Afterpay (online only)

    3. Cash

  • New to Pilates at HUB? Click here to sign up on our app Momence.

    Already have a Momence account from another company? You'll still need to sign up using our link to access HUB Pilates on your platform.

  • We do not provide refunds or exchanges for retail products or gift vouchers due to change of mind or sale items.

    However, under the Australian Consumer Law, HUB Wellness Group will provide a refund or replacement for products covered by consumer guarantees in case of any problems.

  • Ready to share your thoughts and experiences? We love hearing from you! Providing feedback or leaving a review is easy and exciting. Simply click here to leave a review. Your voice matters, and we can't wait to hear what you have to say!

  • There is plenty of parking around Centreway. Please note car parks are censored and the council are very diligent. Any parking attached to the park side is 3 hours. Parking facing a shop is 1 hour. Additionally, there are plenty of street parking options available throughout Centreway.

  • Absolutely! We have gift vouchers available for all services at HUB, ensuring a thoughtful and versatile gift option.

    Please keep in mind that we offer two distinct vouchers: one specifically for Pilates and Infrared Sauna, and another covering Skin, Massage, and Beauty Treatments. Kindly choose the appropriate voucher that suits your recipient's preferences. If you'd like a physical voucher, visit our store, and we'll gladly assist you in arranging one.

  • Get in touch with us here.

  • To purchase O Cosmedics products, you need to consult with a therapist at HUB. If you're already a client, please reach out to us via message or call us at 0466 565 666 to request the passcode.

  • Pregnant clients may participate in our HUB Pilates Classes up to their 35th week of pregnancy, provided they obtain medical clearance after the 15th week. In certain cases, personalised 1:1 Classes can be arranged to create a customised plan for you and your baby's well-being.